Sorry, Your Complaint is Declined | 對不起，你的申訴將不獲受理

Goal 參與目標
Script Refining, Funds, Distribution Partner, Festival Screening
完善劇本、籌集資金、發行夥伴、電影節放映

Logline 故事摘要
Huashing Energy complaint officer, K, wakes up losing part of his memory, only remembering a pair of young lady’s eyes. In a twisting venture beyond dreams and reality, he searches for the truth behind the bureaucratic facade. 
華星能源申訴專員K在大堂醒來，失去部份記憶，只記得見過一雙少女的眼。在穿梭夢境和現實的旅程中，他嘗試揭曉企業背後的真相。

Synopsis 故事大綱
When realities are taken away, what does a vaguely remembered dream still mean?
Complaint officer K wakes up in the office hall of Huashing Energy, remembers nothing but a pair of young lady’s eyes. Unable to obtain answers of his unusual behaviour, he returns to his position, but is immediately troubled by the absurd working routine and false memories. He revisits the hall at night, only to reveal even more questions. K, unable to sleep and bothered by his conditions, collapses during morning exercises the next day.
His situation alarms department higher-ups, who then brings K to another medical test. Surprisingly, instead of condemning his behaviour, he was given an outstanding employee award and a cake. But as soon as he finishes it, he falls into coma again.
Several weeks later, K has already forgotten this incident. On a hard earned vacation, he stumbles upon an exhibition. Photos of a nuclear plant accident are exhibited. One photo catches K’s attention – a young woman is kept behind a metal door, glaring fiercely at him. K remembers them, but then what could that mean?

當現實被奪去，記不清的夢能代表甚麼？
華星能源申訴專員K於大堂醒來，記不起發生甚麼事，只依稀記得夢中出現了一雙少女的眼睛。接受醫療測試後他重返崗位，即被荒謬的工作日常和錯置的記憶困擾。晚上他重遊舊地嘗試拾回記憶，卻發現更多難以解釋的現象。徹夜難眠的K在翌日早操中暈倒，再被送往醫療室。
K的狀況觸動了高層，他們卻出乎意料地頒了一個員工奬給他，K得到一個蛋糕和假期，但當他把蛋糕吃完後便再次陷入昏迷。
數星期後，K已忘記了這場風波。一次難得的旅行中，他來到一個展覽，多張核事故的新聞相片懸掛在展廳中。K被一張相片吸引。相片中，一雙眼睛在鐵閘後深深凝視著他。K記起這雙眼，但它們又代表甚麼？

Director’s Statement 導演闡述
A little while after I finished the script of Sorry, Your Complaint is Declined, a misfortune happened on me. I am not able to talk about it, investigate it, or complain about it, simply because there is just no such channels. All I can say is it’s an institution-wide injustice, and they have been recurring according to my memory. 
Living in a time when truth becomes more than ever unreachable, every day becomes a journey of absurdity. Sorry, Your Complaint is Declined brings this sentiment to a bureaucratic backdrop, using K’s venture in Huashing Energy to reflect the incomprehensible truth in reality. “What is real” and “what is not” are maybe just relative ideas that have no absolute meaning in this world. 

寫完《對不起，你的申訴將不獲受理》的劇本後，一件不幸的事情就發生在我身上。我無法談論它、查證它、或投訴它，不是因為我沒能力這樣做，而是根本沒有這樣的一個渠道。可是這樣的經歷據我記憶中每天都在重覆。
活在一個後真相的時代，我們每天的起居飲食都可以變成一場荒誕劇。《對不起，你的申訴將不獲受理》將這情感帶到了故事𥚃，以官僚的大企業為背景，透過申訴專員 K 那穿梭夢境和現實的旅程映射現實中真相往往無法辨別的悲哀。在這故事𥚃，「真」和「假」也許只是一些沒有絕對意義的觀念。

Arnold Tam Jing Wah 譚鉦樺
Graduated with a major in Accounting at the University of Hong Kong, Arnold co-founded advertising agency Visual Matters, but left to pursue his artistic practice. His films are playgrounds of narrative methods, and are shortlisted for the International Film Festival Rotterdam, Hong Kong Lesbian and Gay Film Festival, Prague Independent Film Festival and more. He is one of the 16 filmmakers at the Asian Film Award Academy International Film Camp 2024. 

香港大學會計系畢業後，譚鉦樺成立了廣告公司Visual Matters，後為藝術事業而離開。作品獲鹿特丹國際電影節、香港同志影展、捷克獨立影展等選映。2024年亞洲電影大獎學院首屆「國際電影創作營」的16位學員之一。